SPA MANAGER

Rocco Forte Hotels is looking for talented individuals for the upcoming opening in Liscia di Vacca, Porto Cervo, Sardinia. Located in one of the most stunning coastal areas of Sardinia, the new resort, opening in 2026, will offer an exceptional hospitality experience. The property will feature a state-of-the-art spa, dedicated meeting and events spaces, three restaurants highlighting fresh, local ingredients, and a rooftop bar with breath-taking views of the Sardinian coastline. Designed to combine luxury, comfort, and the beauty of the surrounding landscape, the resort will provide a unique environment where guests can enjoy both relaxation and engaging experiences. The new property is set to become a new landmark of refined hospitality on the Sardinian coast.

Main purpose:
The Spa Manager directs and supervises all aspects of wellness, supports the team day-to-day and ensures the flawless running of service in all areas of spa and fitness. Ensures that departmental goals and targets are achieved and creates an environment where Team Members are motivated and encouraged to exceed guest expectations.

Reports to: General Manager.

Main duties & responsibilities:

• Manages the Spa Department, according the to the Company policies, standard and procedures, maintaining its high reputation;

• Responsible for ensuring the happiness and satisfaction of Guests. Ensure that policies and procedures are complied with our standard of service;

• Leads by example and assists developing highly motivated, pro-active Team Members with the highest ethical standards in order to deliver a quality oriented service to our Guests;

• Sets clear goals for the Spa Team and provides support to ensure these are achieved;

• Plays an active role in the forward planning for the department, with a key emphasis on both long term strategy for the department and short term operational requirements;

• Undertakes and checks departmental briefings and handovers of shifts, making sure that communication is flawless;

• Ensures effective cooperation within the department, as well as with other departments.

• Ensures that regular on-the-job training is delivered and Team Members understand what is expected of them;

• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented, in partnership with the L&D Manager;

• Responsible for selection and development of the Spa Team, monitoring performance and providing feedback;

• In conjunction with the Hotel Manager, prepares and implements budgets and analyses sales figures, ensuring all relevant information is discussed and passed on to Team Members;

• Ensures all forecasts and timesheets are submitted in a timely manner to the relevant department;

• Keeps abreast of the newest trends and innovations in the wellness industry. Has a strong knowledge of the local hotel and spa market to ensure competitiveness and development of the department service as a leader in its field;

• Creates ongoing in-house promotions and activities to stimulate sales;

• Maintains a strong menu of services with both exceptional artistic and aesthetic value.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• Fluent in Italian and English;

• Professional experience as Spa Manager; international experience preferred;

• Preferable evidence of self-development through specialized courses, conferences/workshops;

• Knowledge of Health & Safety provisions at international and national level;

• PC literate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).