SPA MANAGER/DIRECTOR - IRENE FORTE SPA, MILAN

We are seeking an exceptional Spa Manager or Director to lead the newest Irene Forte Spa in Milan - a flagship urban location for the brand. Thoughtfully designed by Paolo Moschino, the spa features a curated retail space, a new Forte Vita Bar concept (offering fast facials, hair, and nails), thermal and relaxation areas, well-equipped spa treatment rooms, and advanced wellness technologies including Lyma Laser, Icoone, Dermalux, and pressotherapy. More than a traditional spa, this is a longevity-led, next-generation wellness destination. The role presents an exciting opportunity to work closely with Irene Forte, Founder & CEO at Irene Forte Skincare, and to play a strategic role in shaping this important spa's execution.

About Irene Forte Skincare

Irene Forte Skincare is a fast-growing natural luxury skincare brand, rooted in over 40 years of scientific research. Developed with Dr. Francesca Ferri - a pioneer in plant-based dermatology - the clinically proven, vegan formulations deliver exceptional results and are approved for sensitive skin. Sustainability is central to our DNA, with zero-waste botanicals grown on our organic farm in Sicily. The brand is proudly B Corp Certified. The brand is available in leading five-star spas and luxury retailers worldwide, including Bergdorf Goodman, Liberty, Le Bon Marché, Bluemercury, Neiman Marcus, and Cos Bar. In 2023, the brand secured a minority investment from L Catterton, supporting global expansion in the US and Europe.

Role overview:
The Spa Manager or Director leads all aspects of the spa and wellness operation, with a focus on exceptional service, team leadership, commercial success, and strategic brand alignment. They act as a key brand ambassador and work cross-functionally with the Irene Forte Skincare team to support events, marketing activations, partnerships, and retail initiatives.
Reports to: Hotel Manager.

Main duties & responsibilities:
• Lead and bring to life the Irene Forte Spa concept, positioning the Milan location as a benchmark for longevity and luxury wellness;
• Manage all daily spa operations, ensuring seamless service across treatment, thermal, retail, and wellness areas, according the to the Company policies, standard and procedures;
• Maintain exceptional operational standards, including budgeting, forecasting, staffing, and SOP compliance;
• Set clear team goals, support professional development, and foster a culture of excellence;
• Drive commercial results through revenue management, in-spa retail, service quality, team training, and performance metrics;
• Support and participate in brand-led initiatives, media visits, and collaboration opportunities. Champion visual merchandising, point-of-sale storytelling, and packaging presentation with a luxury design eye;
• Ensures that regular on-the-job training is delivered and Team Members understand what is expected of them;
• Collaborate with the Irene Forte Skincare team to execute brand-aligned activations including events, retail displays, product launches, PR collaborations, and influencer experiences;
• Stays ahead of the newest trends and innovations in the wellness industry. Has a strong knowledge of the local spa market to ensure competitiveness and development of the department service as a leader in its field;
• Creates ongoing in-house promotions and activities to stimulate sales;
• Collaborate on spa menu development, including high-performance therapies that integrate aesthetic and clinical innovation.

We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:
• Fluent in Italian and English;
• Professional experience as Spa Manager; international experience preferred;
• Preferable evidence of self-development through specialized courses, conferences/workshops;
• Knowledge of Health & Safety provisions at international and national level;
• PC literate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).