ASSISTANT EXECUTIVE HOUSEKEEPER

Main purpose:
This position is ideal for an ambitious candidate who is willing to supervise and develop a team, maintain an excellent standard of service meanwhile managing the relationship with our Guests.
Reports to: Executive Housekeeper.

Main duties & responsibilities:
• Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;
• Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
• Help in maintaining all department inventories and cleaning schedules;
• Support the Executive Housekeeper to maintain the décor of staff house, lockers and back of the house;
• Assist the Executive Housekeeper in the housekeeping staff appraisal, training and development;
• Comply with the financial objectives of the department.

We offer:
• Fixed-term (1 year) contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:
• Fluent in Italian;
• English knowledge (intermediate level);
• PC literate;
• Previous professional experience in the same role is preferred;
• High School certificate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).