Concierge
Are you looking for an opportunity to shape your career in a renowned luxury hotel group? Then we would love to invite you to join the Forte family.
Our hotel
Il Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. With three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts and much more, it is a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it's a place where our team delivers an outstanding level of service.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Plan all Guest services within the property and the area and manages all Guests’ requests according to the company policies, procedures and standards;
- Act as the point of reference for Guests who need assistance or information and attend to their wishes and requirement;
- Anticipate customer’s needs and provide personalised solutions by suggesting activities and outlets provided by the hotel or the area;
- Suggest and arrange events, excursions, transportation etc. upon request from hotel residents;
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls;
- Have knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
- Keep the Front Desk staff well informed of Guests’ preferences, providing assistance when needed.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Good instincts for understanding and fulfilling the needs of guests
- Good communication skills with colleagues and guests
- Advanced level of English knowledge. A third language is preferred
- Professional experience, preferably at international level, in the same role
- Knowledge of hotel management software (e.g. Opera)
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint)
- Possess excellent organizational skills
- Strong passion for hospitality and attention to details
Why working with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Seasonal contract according to C.C.N.L. Settore Turismo
- Discounted rates across our collection of iconic hotels upon reaching 6 working months
- 50% discount at bars and restaurants
- 20% discount on wellness treatments at our Spa and on products "Irene Forte"
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
- Department
- Concierge
- Locations
- Verdura Resort, Sciacca, Italy
- Employment type
- Full-time
- Division
- Rooms Division
- Contract type
- Temporary
Concierge
Are you looking for an opportunity to shape your career in a renowned luxury hotel group? Then we would love to invite you to join the Forte family.
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